Full Memberships

Our community, Sprints and related learning experiences (eg. Micro Sprints) have a limited number of seats to ensure participants get a high quality learning experience and can benefit from the limited access to the private community. Once you commit to a learning experience or join the community, we’re unable to process a refund for your membership.

Deferrals

Sprints:

If unexpected circumstances arise that prevent you from participating in the Sprint you enrolled into, you may defer participation to a subsequent cohort of that Sprint within your membership dates (i.e. 1 year from when you enrolled) up to 3 weeks before the start date. To submit a request for a deferral, email [email protected].

Micro Sprints:

Since Micro Sprints consist of on-demand learning, where the learning materials are provided after enrollment, we cannot accept any refunds or deferrals for Micro Sprints.

Refunds

Community + Sprints

You can receive a refund for your full membership until the earlier of:

1. When you joined the community (meaning you received login information for the platform); and
2. 3 weeks before the Sprint that you enrolled in starts.

To submit a request for a refund, email [email protected].

Micro Sprints:

Since Micro Sprints consist of on-demand learning, where the learning materials are provided after enrollment, we cannot accept any refunds or deferrals for Micro Sprints.

Community Memberships

• Community-only memberships are annual. They may be payable in 3 installments (your initial payment plus two equal installment payments on the two subsequent months thereafter). Community-only memberships are not refundable if you have been in the community for 2 weeks or longer. For clarity, this includes installments that have already been paid, and installments that are still payable.
• Community renewal memberships are annual. They may be payable in 12 equal monthly installments. Renewal memberships are not refundable. For clarity, this includes installments that have already been paid, and installments that are still payable.

FAQs